- Free shipping for all orders from $50+
- //
- Need help :+36 0123 456 789
- //
- 30% off every thing (yes, every thing )
- //
- Get an extra 25% off using the code 10 wello
- //
- Free shipping for all orders from $50+
- //
- Need help :+36 0123 456 789
- //
- Free shipping for all orders from $50+
- //
- Need help :+36 0123 456 789
- //
- 30% off every thing (yes, every thing )
- //
- Get an extra 25% off using the code 10 wello
- //
- Free shipping for all orders from $50+
- //
- Free shipping for all orders from $50+
- //
- Need help :+36 0123 456 789
- //
- 30% off every thing (yes, every thing )
- //
- Get an extra 25% off using the code 10 wello
- //
- Free shipping for all orders from $50+
- //
Simple & Transparent
Return & Refund
We want you to have a positive experience with your Storekit purchase. This policy explains the general process for requesting a return, replacement, or refund.
1. Return Eligibility
Products may be eligible for return where they are damaged, defective, incorrect, or otherwise qualify under the applicable return conditions for the product. Eligibility may depend on the nature and condition of the item.
2. Condition of Returned Products
Returned products should generally be unused and in their original condition, with original packaging, accessories, tags, and other included materials where applicable. Products showing signs of use or damage caused after delivery may not qualify for return.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact our support team as soon as possible. We may request photographs, videos, order information, or other details to assess the issue.
Please retain the original packaging until the issue with your order has been reviewed by our support team.
4. Incorrect Product
If you receive a product different from the product ordered, please contact us with your order details and supporting photographs. We will review the issue and provide the appropriate resolution.
5. Return Request
To request a return, contact our support team with your order number, the reason for the return, and any requested supporting information. Returns should not be shipped back without receiving appropriate instructions from our team.
6. Refunds
Where a refund is approved, the refund will be processed using the applicable payment method or another appropriate method. The time required for the refund to appear may vary depending on the payment provider or financial institution.
7. Shipping Charges
Shipping charges associated with returns may depend on the reason for the return and the circumstances of the order. Where a product is returned because of a verified issue attributable to the order, we may provide appropriate return assistance.
8. Non-Returnable Products
Certain products may not be eligible for return because of their nature, condition, customization, hygiene considerations, or other applicable restrictions. Any such restrictions will be communicated where applicable.
9. Cancellation Before Shipment
Cancellation requests may be accepted before an order has been processed or shipped. Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible and the return process may apply instead.
10. Contact Us
For return or refund assistance, please contact our support team with your order number and details of the issue. Our team will review your request and guide you through the applicable process.
